Digital Services & Solutions

Brett Martin, a global manufacturer of plastic products, was facing challenges with their existing search functionality, which was slow and often delivered irrelevant results. Customers and partners struggled to find the information they needed quickly and efficiently, leading to frustration and a potential loss of business. The company recognised the need for a more robust, user-friendly search experience that could keep pace with their extensive and diverse product offerings.

Spinbox was tasked with overhauling Brett Martin’s global search functionality. The objective was to implement a faster, more intuitive search system that not only delivered more relevant results but also leveraged current technology to ensure scalability and future-proofing. By categorising content effectively and integrating advanced search algorithms, we aimed to enhance user satisfaction and improve overall site usability.

Spinbox approached the challenge by first conducting a comprehensive analysis of Brett Martin’s website content and user search patterns. We implemented a state-of-the-art search platform using Azure Search AI that utilises advanced indexing and machine learning algorithms to deliver faster and more relevant results. This new system significantly reduces search latency, ensuring users can find the information they need almost instantaneously. Additionally, we integrated autocomplete and spell-check features to further enhance the search experience, guiding users to the right content quickly and efficiently.

To ensure the search results were highly relevant, we categorised the content meticulously, grouping products, technical documents, and support information into clearly defined segments. This categorisation allowed the search algorithm to better understand and match user queries with the most appropriate content. Furthermore, the system was built with scalability in mind, leveraging cloud-based technology to handle high traffic volumes and future growth. The new search functionality not only improved user satisfaction but also supported Brett Martin’s business objectives by making it easier for customers and partners to access vital information.

The implementation of the new search functionality on the Brett Martin website yielded remarkable results. Users experienced a significant reduction in search times, with queries now returning results almost instantly. The relevance of search outcomes improved dramatically, leading to a 40% increase in user engagement and a notable decrease in bounce rates. Customers and partners could easily find the products and technical documents they needed, enhancing their overall experience and satisfaction with the website.

The advanced categorisation and integration of current technology not only future-proofed the site but also ensured it could handle increased traffic seamlessly. Overall, the enhanced search functionality solidified Brett Martin’s online presence, driving both customer satisfaction and business growth.