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Customer Experience

With over a 20 year history, we have gained an excellent work pedigree. We hold remarkable technical, platform, development, UX and design experience, but our most valuable lesson has been how to deliver exceptional customer experience.

We achieve this through an agile-driven culture that puts you, the customer, at the forefront. Our account management, project management, and development processes are all designed to deliver results tailored to your needs.

Having exceptional communication, honesty and attention to detail, ensures we deliver outstanding project results.

Clients & Case Studies

Malice in Cyberland virtual training game

Jul 26, 2024, 11:56 AM
Title : Malice in Cyberland virtual training game
Key message : Malice in Cyberland virtual training game
The brief title : Setting the Stage
Solution title : Crafting the Wonderland
Results title : Achieving New Heights
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Ahold Delhaize sought to elevate employee awareness of cyber security through engaging and innovative challenges. Clarity conceptualised Malice in Cyberland, inspired by the Lewis Carroll classic, where players navigate a whimsical yet perilous digital landscape. This new game introduced more complex puzzles, pushing employees' knowledge and skills to new heights.

Spinbox developed Malice in Cyberland using an advanced Angular application seamlessly integrated with the .NET Core platform. This provided a cohesive training experience by hosting all games in the same place, including the original Cyber Defense Squad and The Walking Threat games.

Working to a strict deadline to coincide with Ahold Delhaize's Living Data Week event, Spinbox delivered key features in two-week development sprints:

  • Thematic Chapters: reflecting the original novel, four chapters were created, each containing unique puzzles and challenges that must be completed to advance.
  • Diverse Puzzles:
    • Password Peril: multiple-choice questions granting access to hidden challenges in Chapter 1
    • MFA Madness: fill-in-the-blank puzzle emphasizing multi-factor authentication
    • Terminology Turmoil: matching game pairing cyber security terms with their definitions
    • Phish Frenzy: series of phishing emails where players identify red flags
    • Malware Mania: crossword puzzle with cyber security clues and answers
    • Social Media Menace: series of social media posts where players assess trustworthiness
    • CCTV Puzzle: surveillance videos where players spot hazards within the scenes
  • Game Progression and Interface: players navigate chapters, solve puzzles to advance, and track their progress with badges and a percentage completion bar.
  • Hints and Penalties: strategic layer added with hints costing time, increasing pressure as time counts down faster for each hint taken.
  • Leaderboard Integration: players can view their rankings upon game completion, fostering a competitive and engaging environment.
Malice in Cyberland launched in sync with the Living Data Arcade website and saw unprecedented engagement from Ahold Delhaize employees in its first week. Its innovative and thematic elements, along with the new global leaderboard, enhanced player competitiveness and motivation, significantly advancing both skills and engagement.
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