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Customer Experience

With over a 20 year history, we have gained an excellent work pedigree. We hold remarkable technical, platform, development, UX and design experience, but our most valuable lesson has been how to deliver exceptional customer experience.

We achieve this through an agile-driven culture that puts you, the customer, at the forefront. Our account management, project management, and development processes are all designed to deliver results tailored to your needs.

Having exceptional communication, honesty and attention to detail, ensures we deliver outstanding project results.

Clients & Case Studies

Price finder feature for Best Western

Jul 26, 2024, 12:22 PM
Title : Price finder feature for Best Western
Key message : A streamlined process to find and book the best deals
The brief title : Effortless Search for the Best Hotel Deals
Solution title : Seamless Synchronisation
Results title : Best Western's Enhanced Price Finder Tool Delivers Seamless Booking Experience
First KPI title : 3.8%
First KPI text : conversion rate
Second KPI title : 72%
Second KPI text : higher than the average website conversion rate for hotels
Third KPI title :
Third KPI text :
Best Western needed a user-friendly Price Finder tool to help customers quickly and easily find the best available prices across their hotels. The goal was to create an intuitive and visually appealing interface that would allow users to effortlessly search through extensive data. Key requirements included smooth navigation, minimal steps, and efficient querying and retrieval of pricing data. 

Leveraging Best Western’s extensive pricing database, we developed a robust system to access calendar availability and determine the cheapest room for any hotel across various rates and date ranges. This data is securely stored in an Azure Table and synced with Best Western’s Sitefinity database for consistent updates. 

To ensure real-time accuracy and seamless data synchronization, we implemented a dual trigger system: 

  1. Immediate and Ad-Hoc Updates: An integrated HTTP mechanism allows on-demand data scrapes for instant updates. 

  1. Scheduled Updates: A timer trigger automates weekly synchronizations, ensuring that the latest pricing information is always available. 

The Price Finder tool features a clean, user-friendly interface that invites users to browse prices effortlessly week by week. Users can scroll through Best Western’s extensive list of venues or narrow their search by hotel, place, postcode, or attraction, providing a seamless browsing experience. 

Results are displayed in a clear, organised list, allowing users to click through directly to hotel pages or view live rates for accommodations. This seamless integration into the BestWestern.co.uk website offers a hassle-free booking experience. Users can easily select their preferred hotel, review booking details, and securely complete their reservations directly through the website, all backed by Best Western's trusted booking platform. 

The introduction of the Price Finder tool has significantly enhanced the user experience on Best Western’s website. Customers now enjoy a streamlined process to find and book the best deals, leading to higher satisfaction and increased booking conversions. By combining user-centric design with powerful data integration, Spinbox has delivered a solution that meets Best Western's needs and exceeds their customers' expectations. 

Banner Mockup - Price Finder Mockup - Price Finder Best Western Logo