Digital agency services

Customer Experience

With over a 20 year history, we have gained an excellent work pedigree. We hold remarkable technical, platform, development, UX and design experience, but our most valuable lesson has been how to deliver exceptional customer experience.

We achieve this through an agile-driven culture that puts you, the customer, at the forefront. Our account management, project management, and development processes are all designed to deliver results tailored to your needs.

Having exceptional communication, honesty and attention to detail, ensures we deliver outstanding project results.

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Clients & Case Studies

The Cyber Defense Squad Game

Jul 15, 2024, 13:12 PM
Title : The Cyber Defense Squad Game
Key message : The Cyber Defense Squad Game
The brief title : Cyber Security Training
Solution title : Training App through Games
Results title : An amazing partnership
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Ahold Delhaize wanted to create a brand new experience for their staff that would combine learning with team building. The experience would see users land in the world of Zoe and Bert whose mission is to crack down on cyber threats to save the business and it's reputation.

The game would need to be gated so that only Ahold Delhaize staff and their Brand Associates could access it. Multiple players would need to play at any one time, with one person acting as the 'team leader'.

The vision consisted of a series of puzzles that players would need solve in order to move on to the next, with Clarity creating the concept, designs and assets for us to use during the build. The puzzles would be tackled sequentially with the overall experience timed for added pressure!
The application would be built as a .NET core app with Angular on top, using Lottie for animations. The login would be handled using Azure BTC with a separate DB off the back. We'd have custom data storage for the leader board and provide administrative access for Ahold Delhaize to analyse scores, in the form of a data table. Front end content would be hardcoded. The application would be used on Microsoft Edge & Chrome latest releases and optimised for desktop only.

During 2 week sprints, we delivered the following key features:

  • The main game room - Players search around this interactive room to find puzzles. They must locate them in the correct order, or they can't play them.
  • CCTV puzzle - Players watch a series of CCTV videos and click the screen to identify hazards.
  • Laptop puzzle - Players have to drag and drop letters to unscramble cyber security phrases, they then have to identify phishing attempts from a series of emails.
  • Filing cabinet puzzle - Players drag and drop secure or sensitive documents into the correct filing cabinet drawer.
  • Lockbox puzzle - Players must decide whether to trust, or not trust, a series of 3 SMS messages and 3 phone call recordings.
  • Whiteboard puzzle - Players fill in the blanks from a series of cyber security statements
  • The safe - Players must drag and drop a dial with the correct code to unlock a safe and free Bert!
  • Leader board - After watching an animation, players can see where they measure up with a global leader board.
Working seamlessly with Clarity, we were able to deliver a clean, fast and visually immersive application that provides a unique way of training and educating staff, while encouraging team collaboration.

"This is so exciting and we're so pleased! Many thanks to Clarity, to the Spinbox developers, voice talent and animators for the great work." - Ahold Delhaize
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