Digital agency services

Customer Experience

With over a 20 year history, we have gained an excellent work pedigree. We hold remarkable technical, platform, development, UX and design experience, but our most valuable lesson has been how to deliver exceptional customer experience.

We achieve this through an agile-driven culture that puts you, the customer, at the forefront. Our account management, project management, and development processes are all designed to deliver results tailored to your needs.

Having exceptional communication, honesty and attention to detail, ensures we deliver outstanding project results.

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Clients & Case Studies

The Cyber Defense Squad Game

Jul 15, 2024, 13:12 PM
Title : The Cyber Defense Squad Game
Key message : Virtual Escape Rooms
The brief title : Cyber Security Training
Solution title : Training App through Games
Results title : An amazing partnership
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Ahold Delhaize wanted to create a brand new experience for their staff that would combine learning with team building. The experience would see users land in the world of Zoe and Bert whose mission is to crack down on cyber threats to save the business and it's reputation, via a series of Virtual Escape Rooms.

The game design and custom development, allowed Ahold Delhaize to train their organisation on Cyber Security awareness, distributing to multiple teams across the organisation, in aim to train and reduce the risk of cyber attacks.

The vision consisted of a series of puzzles that players would need solve in order to move on to the next under a virtual escape room. The puzzles would be tackled sequentially with the overall experience timed for added pressure!
The app was developed with Umbraco CMS binding together the game and the users, with user login and tracking, producing an engaging experience for staff training. Scores and completion rates were recorded to ensure compliance.

The following key features:

  • The main game room - Players search around this interactive room to find puzzles. They must locate them in the correct order, or they can't play them.
  • CCTV puzzle - Players watch a series of CCTV videos and click the screen to identify hazards.
  • Laptop puzzle - Players have to drag and drop letters to unscramble cyber security phrases, they then have to identify phishing attempts from a series of emails.
  • Filing cabinet puzzle - Players drag and drop secure or sensitive documents into the correct filing cabinet drawer.
  • Lockbox puzzle - Players must decide whether to trust, or not trust, a series of 3 SMS messages and 3 phone call recordings.
  • Whiteboard puzzle - Players fill in the blanks from a series of cyber security statements
  • The safe - Players must drag and drop a dial with the correct code to unlock a safe and free Bert!
  • Leader board - After watching an animation, players can see where they measure up with a global leader board.
Working seamlessly with our partner on design, we were able to deliver a clean, fast and visually immersive application that provides a unique way of training and educating staff, while encouraging team collaboration via the virtual escape room games.

"This is so exciting and we're so pleased! Many thanks to Clarity, to the Spinbox developers, voice talent and animators for the great work." - Ahold Delhaize
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